Privacy Policy
Last Updated: March 2024
This Privacy Policy ("Policy") explains how Tailorade Innovations Private Limited, having its registered office at No 142 Harini Illam, Bharathiyar Road, Dhanalakshmi Nagar Extension, Lakshmi Mills Colony, Pappanaickenpalayam, Coimbatore, Tamil Nadu - 641037, India ("Tailorade", "we", "us", or "our"), collects, uses, stores, shares, and otherwise processes your personal data when you use our website, mobile website, digital interfaces, in-store assisted ordering systems, customer support channels, or any related services (collectively, the "Platform").
1. Scope of this Policy
This Policy applies to personal data collected by Tailorade through our website and digital ordering flows, in-store consultations, customer support interactions (email, calls, WhatsApp, chat), order forms, and marketing communications.
2. Personal Data We Collect
2.1 Identity and Contact Information
Name, mobile number, email address, and delivery/billing/pickup address.
2.2 Measurement and Fit Information
Because Tailorade offers made-to-measure garments, we collect body measurements, size profiles, fit preferences, and alteration history.
2.3 Design and Preference Information
Neckline, sleeve, back, opening, lining, and other customization instructions, along with design references and usage notes.
3. How We Use Your Information
We process your data to fulfill orders, capture measurements for made-to-measure production, record design selections, coordinate production and delivery, and provide post-order support. We also use it to process payments and communicate updates regarding your order.
4. How We Share Personal Data
We do not sell your personal data. We share it only as necessary with service providers (payment gateways, logistics partners, cloud infrastructure) and professional advisers, or as required by law.
5. Data Retention
We retain your personal data for as long as necessary to fulfill orders, maintain measurement profiles for repeat orders, handle complaints, and satisfy legal or tax requirements.
6. Your Rights
You have the right to request a summary of your data, request corrections, or request erasure (subject to legal retentions). To exercise these rights, contact us at prasanna@tailorade.com.
Grievance Redressal
Tailorade Care
Email: customer-care@tailorade.com
Phone: 8903499785