Returns, Refunds & Shipping

1. Nature of Tailorade Orders

Tailorade primarily provides customised, personalised, and made-to-measure apparel. Because of the custom nature of our business, standard retail return rules do not apply. Minor variations in stitching, finishing, and color tone are normal in handcrafted execution.

2. Order Cancellation Policy

3. Alteration Policy

Our primary post-delivery support is alteration. We must be notified within 7 days of collection or delivery. Alteration is supported if the garment deviates from the confirmed measurement profile or if a reasonable tailoring correction is feasible.

4. Returns and Exchanges

Customised and made-to-measure products are ordinarily not eligible for return or exchange. Reviews are considered only in cases of verified manufacturing defects or material deviation from confirmed specifications.

5. Shipping and Delivery

Estimated timelines depend on measurement completion, design approvals, and production complexity. Risk in the order passes to the customer upon delivery or store pickup. We are not liable for delays caused by inaccurate delivery details or courier disruptions.